Personal, friendly, competent –
Call centre activities
Whether for the qualification of contacts, scheduling retail visits, the determination of needs as a pre-sale measure, recording customer satisfaction as an after-sales measure, or as a permanent hotline service or action hotline – the goals of personal contact with consumers, retail or interest groups by telephone are manifold.
Detailed preparation is required for successful inbound or outbound activities.
For the implementation of your call centre activities, MSU sales services GmbH relies on experienced, in advance optimally prepared staff.
We take care of your:
- Conception, planning and implementation of call centre activities (inbound/outbound)
- Definition of operational parameters (call volumes, times, service levels)
- Identification and selection of required personnel
- Preparation of interview guidelines
- Pre-designed sales trainings
Inbound – Outbound – Personal – Sustainable
Qualified information, which is relevant for sustainable sales and marketing measures, can be obtained by personal telephone contact with your end customers, your retail partner, and your interest groups.
Outbound calls for qualification of addresses, needs assessment, appointments, satisfaction surveys
Inbound calls as a permanent hotline or action-accompanying measure for the implementation of sales and marketing activities, e.g. at sweepstakes